IT Service Management

	Real User Monitoring	SharePath RUM (real user monitoring) Express provides a real-time view into the actual experience of your end-user, including availability, response times and service levels. This free, enterprise-class software helps isolate problems and pinpoint bottlenecks in your data center, network, or online application.
	End User Experience Monitoring	Reduce the time, effort, and cost involved with monitoring dynamic applications by providing both IT and the business with real-time insight into application performance and its impact on user behavior — across physical and cloud environments, the internet, corporate networks, content delivery networks (CDNs), and mobile devices.
	Customer Experience Manager	CA Wily CEM focuses on identifying and prioritizing problems that affect end-user service quality by analyzing individual transactions in real-time; providing customized real-time dashboard displays that give you the information needed to make quick, accurate decisions; enabling business-based prioritization of problem resolution; and displaying information needed by both IT and business owners to work together to meet Service Level Agreements and deliver an optimum enduser experience.
	Real User Monitor	HP Real User Monitor software provides visibility into each user’s experience, transactions, and behavior for critical applications—at every location. Capture live sessions, see where customers clicked, measure response times, and see pages that caused problems.
	ITCAM for Transactions	ITCAM for Transactions provides an agentless Web response monitoring component with the ability to dynamically switch monitoring levels. The Web response monitoring component allows you to adopt an end user’s perspective when measuring transaction performance. End-user response time is ﬁltered down to speciﬁc transactions by time, user ID, or session.
	Real User Experience Insight	Oracle Real User Experience Insight enables enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated users, reduce support costs by lowering call center volumes, accelerate problem resolution of poorly performing applications, and help businesses adapt to changing needs by providing insight into business trends and user preferences.
	Customer Experience Management	Tealeaf's solutions are used by customer-centric organizations to build a true online customer experience competency across the enterprise. From ebusiness and IT, to customer service and compliance, Tealeaf provides the common "view" of the online customer enabling organizations to understand how to deliver better online solutions and provide more effective service for their customers.
	TrueSight End User Monitor	Acquired by BMC - but is TrueSight what BMC is referring to on their site as "End User Experience Monitor"? With TrueSight End User Monitor, organizations have the ability to view their Web applications and identify, through precise metrics, the health and viability of those applications as experienced by the actual end user.
	Foglight User Experience Management	Foglight® User Experience Management solutions help you understand and improve the experience users and customers have when interacting with your web applications. Proactively managing the user experience will help you identify performance issues, understand user and customer behavior, and improve web application performance.


	Episodes	From the guy who wrote the book. This is not a fully featured enterprise monitoring tool - but it can collect the data. Episodes is a framework for timing web pages. It has three key concepts: it supports measuring Web 2.0 applications, measurements are made using JavaScript events so there can be multiple listeners, it has features that support making it an industrywide standard for web developers, web metrics service providers, tool developers, and browser developers.
	Jiffy-Web	Jiffy allows developers to; measure individual pieces of page rendering (script load, AJAX execution, page load, etc.) on every client, report those measurements and other metadata to a web server, aggregate web server logs into a database, generate reports
	Real User Monitoring	Now you can track real user experiences and app components in the same tool. We've hit the easy button for you. New Relic now has browser response time, slowest requests by browser or by geography, page-by-page performance breakdown, and more. Fully integrated, in one tool.
	Transaction Performance Management	Precise does not market their end user experience monitoring tool as a separate product, as far as I can tell from their website, but as part of the Precise "end-to-end" performance management platform.
	Gomez Real User Monitoring	Gomez Real-User Monitoring, also commonly referred to as passive monitoring, captures every dimension of application performance from the eyes of your end users, and provides crisp insight into the business impact of poor performance.
	AppResponse Xpert	AppResponse Xpert is an appliance-based solution that monitors and analyzes end-user experience for all levels of transactions. It also supports in-depth monitoring and analysis of the underlying network, a domain that is vital to comprehensive APM.
	Real User Experience Management	Frontline Performance Intelligence is the result of the real-time aggregation, analysis, correlation of all the performance metrics that define and impact real end user experience. By transforming end user experience metrics into actionable business intelligence, Frontline Performance Intelligence becomes a strategic business enabler.
	End-User Experience and Performance Management	Knoa's vision for EPM starts with monitoring application performance from the end-user perspective. Knoa's User Sensing Technology captures the end-user's interaction with an application at the GUI level rather than the transaction level, so it really measures true "end-user response time" and the actual "end-user experience."